Order Cancellation

Orders may be cancelled before production begins.

Once production of a customized product has started, cancellation may not be possible.

Customized Products

As products are made according to customer specifications:

• Personalized gifts
• Awards
• Trophies
• Mementos
• Corporate gifts
• Engraved products

are generally not eligible for return or refund, except where:

• the wrong product is delivered,
• the product is damaged in transit,
• or there is a manufacturing defect.

Refund Eligibility

Refunds may be considered for:

• Wrong item received
• Damaged item received
• Manufacturing defects

Customers should report such issues within 48 hours of delivery with clear photographs.

Refund Process

If approved:

• Refunds will be processed to the original payment method.
• Processing typically takes 5–10 business days, depending on the payment provider.

Replacement

Where appropriate, we may offer:

• Replacement
• Repair
• Reproduction of customized products

instead of a refund.

Contact

For cancellation, replacement, or refund requests:

Skywin Shop

📧 support@skywinshop.com